Privacy Policy

1. General Provisions

This Privacy Policy governs the collection, use, storage, transfer, and protection of information related to users of Scenly.

For the purposes of this Policy, “Service” means the Scenly website, user account, AI character functionality, chat features, payments, support tools, and other related digital services.

Scenly does not intentionally request passport details, government documents, precise home address, or other excessive personal information unless such information is strictly required by law, payment processing, security checks, or user support.

2. Information We May Collect

Scenly may collect only the information reasonably necessary to provide, maintain, protect, and improve the Service.

• Account identifiers: email address, username, user ID, display name, authentication metadata, language, and timezone.
• Profile and settings data: avatar, public profile fields, interface preferences, selected models, character settings, and other user-configured options.
• Service content: chats, prompts, generated outputs, character descriptions, user feedback, moderation data, and other materials submitted or created through the Service.
• Technical data: IP address, browser type, device information, operating system, session data, cookies, local storage, logs, diagnostics, and security events.
• Payment-related data: transaction identifiers, plan information, payment status, and limited billing metadata received from payment providers. Scenly does not store full bank card details unless expressly stated by the payment provider.
• Support data: messages sent through the feedback form, support requests, attachments provided by the user, and related communication history.

3. Purposes of Processing

Scenly may use collected information for the following purposes:

• To provide access to the Service, user accounts, AI characters, chats, paid features, and related functionality.
• To personalize the interface, language, recommendations, safety settings, and user experience.
• To process payments, subscriptions, limits, credits, refunds, and billing-related support requests.
• To communicate with users, including notifications, security messages, support responses, and service updates.
• To analyze performance, fix errors, prevent abuse, investigate suspicious activity, and improve the reliability and safety of the platform.
• To comply with legal obligations, enforce the Terms of Service, and protect the rights and legitimate interests of Scenly, users, payment providers, and third parties.

4. Cookies and Similar Technologies

Scenly may use cookies, local storage, and similar technologies to keep users signed in, remember preferences, protect sessions, measure performance, and prevent abuse.

Disabling essential cookies or local storage may affect login, session persistence, paid access, and other core functionality of the Service.

5. Disclosure to Third Parties

Scenly does not sell users’ personal data. Information may be disclosed to third parties only when such disclosure is reasonably necessary for the operation of the Service or permitted by applicable law.

• To infrastructure, hosting, analytics, security, AI, email, customer support, and payment providers that help operate the Service.
• When required by law, a valid request from competent authorities, court order, or other lawful procedure.
• When necessary to fulfil obligations to the user, process payments, resolve disputes, prevent fraud, or protect the Service from abuse.
• When the user has independently provided consent or intentionally made information available through the Service.

6. Data Storage and Protection

Information is stored for as long as reasonably necessary to achieve the purposes of processing, maintain the account, provide paid features, comply with legal obligations, resolve disputes, and protect legitimate interests.

Scenly applies reasonable technical and organizational measures to protect information, including access controls, encrypted data transmission where applicable, logging, monitoring, and restriction of internal access.

No method of transmitting or storing information on the internet can be guaranteed to be absolutely secure. The user understands and accepts that data transfer through online services always involves certain risks.

7. User Rights and Account Deletion

Depending on the applicable law and the user’s jurisdiction, the user may have the right to request access, correction, export, restriction of processing, or deletion of personal data.

A request to delete an account or personal data may be submitted through the website functionality, profile settings, or the feedback form. Some information may be retained where required by law, payment accounting, security, dispute resolution, or fraud prevention.

8. User Responsibility

The user is responsible for the accuracy of information provided to Scenly and for the consequences of voluntarily sharing personal or sensitive information in chats, prompts, character descriptions, support messages, or public areas of the Service.

Scenly is not responsible for disclosure, loss, or misuse of data caused by the user’s actions, compromised credentials, unsafe devices, third-party services, or circumstances outside the reasonable control of Scenly.

9. Changes to This Policy

Scenly may update this Privacy Policy from time to time. The current version is published within the Service or on the website.

Continued use of the Service after changes have been published means that the user accepts the updated version of the Privacy Policy.